Delete your account

1. From the app

The quickest way. Your account is closed straight away and you are signed out.

• Locleo (customers): Profile → Settings → Delete my account.
• Locleo for Shops (shop owners): Profile tab → Delete account. If you are shop staff, this removes you from the shop.
• Locleo Rider (delivery partners): Profile tab → Delete account. It is also on the sign-up and review screens.

Shops and riders can't close an account while an order or return is in progress, while a rider still holds cash from deliveries, or while Locleo still owes them a payout. Finish or settle these first, or contact us and we will help.

2. Without the app

Email [email protected] from any address with the subject Delete my Locleo account. Tell us:

• the mobile number you sign in with, and
• which app it is for: customer, shop or rider.

We will confirm that the number is yours before deleting anything, and we will close the account within 30 days.

3. What is deleted and what is kept

Deleted: your name, mobile number, email and profile photo; saved addresses, cart, wishlist and notifications; for shops, your bank details and staff list, and the shop is removed from Locleo; for riders, your identity documents, their photos and your bank details.

Kept: records of orders, payments, invoices and payouts. Indian tax and accounting law requires us to keep these, typically for up to 8 years (see Privacy Policy, clause 6.3). They are no longer linked to your account, but each past order still shows the delivery name, address and phone number it was placed with, and invoices already issued still show the shop's business name, address and GSTIN.

Deleting your account can't be undone. You can sign up again later with the same number, but it will be a new, empty account.